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TRAVEL RISK GROUP, LLC. (“TRAVEL RISK GROUP”) values your privacy. To learn more about what personal and user data TRAVEL RISK GROUP collects, uses, retains and shares; how we protect your personal data; and what choices and means of control you have over your personal data, please read this statement in its entirety.
This privacy statement was last updated on December 20, 2024.
If we make important changes to this privacy statement, we will post a notice on our website and/or contact our customers as appropriate or as required by applicable law.
This statement describes TRAVEL RISK GROUP’s customer privacy practices for our TRAVEL RISK GROUP -branded global websites, TRAVEL RISK GROUP services, TRAVEL RISK GROUP customer sales and marketing activities, and TRAVEL RISK GROUP customer services and support functions, among others. This statement does not apply to TRAVEL RISK GROUP employee data practices.
Please also note that certain TRAVEL RISK GROUP websites, or software experiences may have links to third-party websites or services. In most cases, those third-party resources are subject to the privacy practices and policies of those third parties and not TRAVEL RISK GROUP.
TRAVEL RISK GROUP may collect certain categories of data about you when you use our websites; use our services; receive our marketing communications; interact with our customer service and support teams; and in other contexts. The data we collect can be broadly categorized as follows:
TRAVEL RISK GROUP has various uses for your personal and user data you provide to us. Here are the principal contexts in which we may use, retain and share your personal and user data:
The following table provides further information on some of the specific types of personal or user data we may collect from you, how we use it and with whom we may share it:
| DATA COLLECTED | PURPOSES OF USE | THIRD PARTIES WITH WHOM WE MAY SHARE IT |
|---|---|---|
| First and Last Name | Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening | TRAVEL RISK GROUP subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of TRAVEL RISK GROUP |
| Contact Information (e.g., phone, email, mailing/billing/shipping address) | Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening | TRAVEL RISK GROUP subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of TRAVEL RISK GROUP |
| Payment Information (e.g., credit/debit card) | Sales, Customer Service & Support | Vendors and Suppliers |
| Username and Password | Account Management, Sales, Customer Service & Support | Vendors and Suppliers |
| Full/Partial Date of Birth | Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening | TRAVEL RISK GROUP subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of TRAVEL RISK GROUP |
| Answers to Account Security Questions | Account Management, Customer Service & Support | Vendors and Suppliers |
| Internet Protocol (IP) Addresses | Web, Network and Product Security; Marketing & Social Media; Customer Service & Support | TRAVEL RISK GROUP subsidiaries and affiliates; Vendors and Suppliers |
| Social Media Profile Information | Marketing & Social Media, Customer Service & Support | Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of TRAVEL RISK GROUP |
| Employment Background and Screening Information | Job Applications and Employment Screening | TRAVEL RISK GROUP subsidiaries and affiliates; Vendors and Suppliers |
Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer. Websites, including TRAVEL RISK GROUP ’s sites, use cookies to help remind us who you are when you visit our site; to help you navigate our site during your visits; and to save preferences and shopping cart contents for you so you will not have to re-enter them.
TRAVEL RISK GROUP may also use cookies to store and help track information about you, including for online advertising purposes and specifically to determine which interest-based ads to display. Where required by applicable law, TRAVEL RISK GROUP will acquire consent from you prior to using certain cookies during your TRAVEL RISK GROUP website experience or will offer you the opportunity to choose which types of cookies to enable or disable. To review or change your cookie preferences on our site, please click here.
To serve and manage cookies, and related technologies such as tags and website data analytics tools, TRAVEL RISK GROUP may use products and services hosted by companies such as Google, Facebook and Twitter. These services may collect information, such as your IP address, sent by your browser or via cookies.
The use of such cookies is relatively standard. Most browsers are initially set up to accept them. However, if you prefer not to store cookies, you can choose to:
You should also understand that some features of the TRAVEL RISK GROUP website might not function properly if you do not accept cookies.
If you do not know how to control or delete cookies or would like to opt-out of receiving certain targeted ads based on your browsing history, you may wish to visit https://www.networkadvertising.org/choices/, https://www.aboutads.info/, or https://www.youronlinechoices.eu/ for detailed guidance, including opt-out instructions.
If you would like to opt-out of certain third party supported Internet advertising and behavioral targeting services, please visit any of the following:
For additional information: https://www.consumer.ftc.gov/articles/how-protect-your-privacy-online
You have the right to opt out of receiving marketing communications from us at any time by:
Our SMS program provides updates, and notifications messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying "STOP" to any of our messages or by contacting us directly at [email protected]. Opting out will not affect your other interactions with our services.
TRAVEL RISK GROUP’s websites, products and services are intended for adults aged 18 and older. Typically, if we become aware that we have collected personal data from persons aged 17 and under, we will take appropriate steps to delete and purge that data. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
TRAVEL RISK GROUP intends to retain personal data only as long as necessary to complete the purposes of use described above in section 2. When those purposes have been fulfilled, we will securely delete personal data as appropriate. However, we may retain your personal data as long as any of the following circumstances apply:
While TRAVEL RISK GROUP may share personal data it collects pursuant to the purposes described above in section 2, TRAVEL RISK GROUP does not sell personal data. If TRAVEL RISK GROUP did decide to sell personal data at any point, we would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.
In addition, please note that if TRAVEL RISK GROUP or any of its businesses or operations were to be sold to another entity at any point, that sale could involve the transfer of personal data held by TRAVEL RISK GROUP to the acquiring organization. In such a circumstance, TRAVEL RISK GROUP would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.
TRAVEL RISK GROUP may collect, process, use, retain and transfer personal data across borders in order to fulfill our purposes of use as described above in section 2. This may include transfers of personal data to countries that may not have equivalent privacy or data protection laws to those in your own country.
However, regardless of where we transfer personal data to, TRAVEL RISK GROUP takes appropriate steps to ensure that your personal data enjoys consistent standards of care. This includes signing contracts between TRAVEL RISK GROUP affiliates and with our vendors and suppliers to make sure that both parties are following consistent privacy and security principles, processes and protections.
For transfers involving European personal data, TRAVEL RISK GROUP uses Standard Contractual Clauses with its partners.
TRAVEL RISK GROUP believes that privacy and security go hand-in-hand. We use appropriate physical, technical, and administrative controls to protect the personal data we are responsible for. That includes encryption and other enhanced security measures, where appropriate or required. We also take appropriate steps to make sure that our vendors, suppliers and certain other partners adopt consistent standards of protection for the personal data that TRAVEL RISK GROUP is responsible for.
However, it is important to note that no technology is guaranteed to be invulnerable to threat or attack. Therefore, please be sure to exercise care when using any website or product. If technology you use is configured with privacy or security controls or features, please be sure to utilize those.
Under this privacy statement and certain applicable laws, you may submit a request to TRAVEL RISK GROUP to review, correct, amend or to delete your personal data that TRAVEL RISK GROUP has about you. You may also have the right to request a machine-readable copy of your personal data. To submit such a request to TRAVEL RISK GROUP, please contact us at [email protected]
Please note that we will review, respond to and act upon such requests as soon as possible and in accordance with applicable laws. We are also required to verify your identity before granting you access to your personal data. If you have a TRAVEL RISK GROUP account, we may verify your identity by requiring you to sign into your account. If you do not have a TRAVEL RISK GROUP account, or an email address on file with us, then we may request additional limited information from you in order to verify your identity. Please note that if you do not have an account with TRAVEL RISK GROUP, or an email address on file, or if we are unable to verify your identity in our records, we may deny your request.
You may also use an authorized agent to submit a request under this section on your behalf. If you choose to have an authorized agent submit such a request on your behalf, TRAVEL RISK GROUP will require: (i) You to provide the authorized agent written permission to do so; and (ii) your agent to verify their identity directly with TRAVEL RISK GROUP. TRAVEL RISK GROUP may deny a request from an agent that does not meet these requirements.
In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time.
If you have any additional questions, complaints or concerns regarding privacy at TRAVEL RISK GROUP. Please feel free to reach us at the following:
Email: [email protected]